Shipping & Delivery Times

FREE SHIPPING

We are happy to offer you free standard shipping to Hong Kong and Macau business address via SF Express on all orders over HK$800 otherwise shipping costs to Hong Kong and Macau via SF Express Std Delivery is HK$28 per pair with the option of free returns.

 

MAINLAND CHINA

For Mainland China shipping areas and rates are calculated at checkout. Rates will vary on destination and numbers of pairs ordered.

 

WHEN CAN I EXPECT MY ORDER TO ARRIVE?

Orders placed before 4pm for delivery in Hong Kong or Macau will be processed the same day and delivered within 1 - 2 business days after processing.  If an order is placed on an evening, weekend, or holiday, it will begin processing on the following business day.

 

Orders placed before 4pm for delivery to Mainland China will be processed the same day and delivered within 5 - 8 business days after processing.  If an order is placed on an evening, weekend, or holiday, it will begin processing on the following business day.

 

WHO WILL DELIVER MY ORDER?

For orders within Hong Kong, Macau and Mainland China we ship with SF Express

 

HOW CAN I TRACK MY ORDER?

Shortly after your order is shipped, you will receive an email with tracking information.

 

CAN I SHIP TO AN ADDRESS DIFFERENT FROM MY BILLING ADDRESS?

Yes. At the checkout stage, you have the option to enter a delivery address separate from the one attached to your billing.

 

CAN MY ORDER BE RE-DIRECTED TO A DIFFERENT ADDRESS ONCE IT HAS SHIPPED?

Unfortunately not. Once shipped, your order will be delivered directly to the address originally provided.

 

WILL MY DELIVERY REQUIRE A SIGNATURE?

All SF Express deliveries require a signature from the recipient.

 

MY ORDER HAD A DELIVERY ISSUE AND IS BEING RETURNED TO SENDER.

If your order is being returned to us, please let us know at customercare@heydudeshoes.com