Returns & Exchanges

NEED TO RETURN OR EXCHANGE A ORDER?

If you need to start a return or exchange click here

 

RETURN POLICY*

Your order will include a pre-paid SF Express return label. If you are unhappy with your purchase, you have 14 days from when you received your shoes to return them. Simply affix the label to a new (or original) shipping bag, seal the bag containing the shoes (with the original box please) and drop it off at your nearest SF Express location. All merchandise must be returned unworn and with original tags. We cannot accept shoes that have been worn outside, so please be sure to try them on inside before removing tags.

 

* "Last Chance" items are marked as "Final Sale" and are not eligible for returns.

 

** Offer is not applicable to International and Main Land China Shipping & Returns. International and Main Land China Returns are customer funded and must be submitted via our Returns Centre. Visit www.heydudeshoes-hk.myreturnscenter.com for full details

HOW DO I RETURN AN ITEM PURCHASED AT A STORE?

We do not accept shoes purchased from our retail partner locations. You will need to return your shoes to that location, in line with their return policy.

HOW DO I EXCHANGE AN ITEM?

We do not offer exchanges. Please follow our return process and then place a new order.

CAN I RECEIVE A NEW RETURN LABEL?

Your order should have included a pre-paid SF Express return label. If the label has gone missing please contact customercare@heydudeshoes.com

I RECEIVED SHOES AS A GIFT AND WOULD LIKE TO RETURN OR EXCHANGE.

We can only offer gift returns if the shoes were purchased from our online store. The shoes need to be refunded to the original method of payment, and then a new order can be placed. If the shoes were purchased from a retailer, they will need to be returned or exchanged directly at that location, in line with the store’s policy.

 

If your gift did not include a pre-paid SF Express return label, please contact customercare@heydudeshoes.com

WHEN WILL I RECEIVE MY REFUND?

Please allow up to 10 business days after your return order has been received by our warehouse for your refund to be processed. Allow 1-2 billing cycles for the credit to appear on your statement.

MY CREDIT CARD NUMBER HAS CHANGED. HOW CAN I BE REFUNDED?

When you receive a new credit card, the bank links your account number to the new card. You will receive your credit refund as normal.

CAN I RETURN SALE or LAST CHANCE ITEMS?

All sale items are final and cannot be returned.

HOW DO I PROCESS A WARRANTY?

HEYDUDE Shoes is happy to extend a 90 day warranty against any manufacturer defect in materials or workmanship. Warranties can be submitted up to 90 days from the original date of purchase, with proof of purchase.

 

If you purchased shoes directly from our online store: Please email customercare@heydudeshoes.com with your order number, proof of purchase, and photos detailing your issue.

 

If you purchased shoes from one of our retail partners: Please return shoes directly to that location, where they will issue you a warranty exchange or refund.

 

Note that fit issues should be resolved before you remove tags or wear your shoes outside. If you are in doubt about the fit, we recommend wearing your new shoes indoors to be sure.