Product Care

 

CAN I BUY A HALF SIZE?

No, we don’t offer half sizes.  Follow the sizing tip on each product page for best fit.

 

CAN I BUY A SINGLE SHOE?

We only offer pairs for purchase, no single shoes.

 

HOW DO I EXCHANGE AN ITEM?

We do not offer exchanges. Please follow our return process and then place a new order.

 

CAN I ORDER REPLACEMENT LACES OR INSOLES?

We will alway help you try and keep your HEYDUDE shoes in excellent condition.  Please email customercare@heydudeshoes.com with the style, colour, size for your shoes and we will see what we can do to help.

 

ARE ALL HEYDUDE SHOE THE SAME SIZE?

Shoe sizes vary from style to style. Please check the product description for fitting information but please feel free to email customercare@heydudeshoes.com for recommendations on which styles are be better suited to wider feet.

 

ARE ALL HEYDUDE SHOE THE SAME WIDTH?

The width varies from style to style, depending on the style and feel you require. Please check the product description for fitting instructions but please feel free to email customercare@heydudeshoes.com for recommendations on which styles are be better suited to wider feet.

 

ARE HEYDUDE SHOES NON-SLIP?

Our shoes are not certified non-slip. However we do provide suitable outsole grip and on some styles we add a nonslip coating, please see product description for details.

 

WHAT IS PRIMO ULTRA LIGHT EVA?

The technical name is ethylene-vinyl acetate. This material naturally molds to the sole of your feet, giving each step a comfortable and cushy feeling. Our PRIMO ULTRA LIGHT EVA shoes are Ultra lightweight, shock absorbent, machine-washable, and odor-resistant.

 

DO HEYDUDE SHOES CONTAIN ANY HARMFUL INGREDIENTS?

Our shoes are REACH and CPSIA compliant, are BPA and phthalate free, and do not contain hazardous materials such as formaldehyde or formamide.

 

HOW TO CARE FOR HEYDUDE SHOES?

HEYDUDE shoes can be machine-washed on a cool and delicate setting. Wash with the machine half full and let dry in a warm shaded area. Never put your shoes on a hot wash or leave to dry in direct sunlight. PRIMO ULTRA LIGHT EVA shoes are heat-formed, so they can be heat-deformed.

 

HOW TO WASH YOUR CANVAS HEYDUDE SHOES:

HEYDUDE shoes can be machine-washed on a cool and delicate setting. Wash with the machine half full and let dry in a warm shaded area. Never put your shoes on a hot wash or leave to dry in direct sunlight. PRIMO ULTRA LIGHT EVA shoes are heat-formed, so they can be heat-deformed.

 

We recommend the following method when using a washing machine:

 

Preparation: Removed the insole from the shoe and place both parts (shoe and insole) into a half full washing machine.

 

Set the temperature: Using your washing machine with a small amount of washing detergent set the temperature to cool on and delicate setting.

 

Drying: Once the washing cycle has finished take our the shoes and insoles and lay out to dry in a warm area, but out of direct sunlight.

 

We recommend the following method when hand washing:

 

Use a soft bristle brush to remove any surface dirt or dust from the shoe.

 

Put a little cold water in a bucket or bowl and a very small amount of dishwasher soap.

 

Scrub until you're satisfied you have removed all the dirt and stains you can, and then allow to air dry.

 

For deodorising the insides of your HEYDUDE Shoes, put a good amount of Baking Soda in a sachet (a piece of cloth tied up to hold the contents) and place inside each shoe.

 

Note: Do not sprinkle baking soda directly into your HEY DUDE Shoes, it can damage your product.

 

HOW TO CARE FOR YOUR SUEDED LEATHER HEYDUDE SHOES:

 

Cleaning Dirt and Scuff Marks:

 

Get a suede brush and make sure your shoes are dry:  Our suede leather has a soft grain feel that is best cleaned with a special brush, which you can purchase with a suede cleaning kit. Suede is also very sensitive to water, so basic dirt and scuffs are best dealt with when the shoes are dry

 

Brush gently to remove dirt: Use the suede cleaning brush to lightly brush away dust or dirt that has accumulated on your shoes. Don't go back and forth: brush repeatedly towards the same direction. Once you get off this layer of grime, your shoes will already look newer.

 

Brush vigorously to remove scuff marks. Our HEYDUDE suede has been designed to have a worn, natural look but the suede's grain can get pressed down in one direction and mark. You can lift the grain by brushing scuffed areas vigorously back and forth. Again this is best done with a suede brush.

 

Protect your suede. We make sure that every pair of HEYDUDE leather suede’s leave our factory in prime condition and I’m sure your want to keep them like this.  Once they are clean (or when you first get them), spray a coat of suede protector spray on your shoes. This will help prevent further stains and marks. Just make sure you follow the manufacturer's directions.

 

Removing Water Stains:

 

Wet the entire outside of your shoe. Apply a light coat of water with your soft brush. Water can discolour suede, but properly applied water can also remove those stains.

 

Use a sponge or dry cloth to soak up excess water. Gently dab, until the leather is evenly wet without visible water stains.

 

Stick paper and shoe trees in your shoes. Especially if you used a large amount of water, put (ink free) dry paper in the shoes to help blot out excess water on the inside. Shoe trees (or just wads of paper) will help the shoes retain their original shape. Do not use newspaper because the ink can soak into your shoes.

 

Let the shoes dry at least overnight. Place yours shoes in a dry, well ventilated spot and let the water evaporate.

 

Once dry, go over the shoes lightly with a suede brush. This will help shake out the grain back to its original look.