FAQ

 

CUSTOMER SUPPORT

Mon – Fri- 9.30am to 5.45pm

Sat & Sun- CLOSED

Click here to contact US

 

WHOLESALE

Do you have a store? Great! We are always looking for new retail partners, send your inquiry to customercare@heydudeshoes.com

 

WILL SALES TAX BE CHARGED?

There are no sales taxes charges in Hong Kong. We also do not charge sales taxes for overseas shipping. If charges need to be applied when the customer will need to cover these costs.

 

WHAT FORM OF PAYMENTS DOES HEYDUDE ACCEPT?

We accept payments made with Visa. We also accept payment through PayPal. 

 

WHAT IS YOUR PRIVACY POLICY?

You can read over our entire privacy poilcy here.

 

DO HEYDUDE SHOES RUN TRUE TO SIZE?

Some styles may run smaller than others. To help you make the right size selection we have added a sizing tip to each product page based on feedback from our customers. 

 

DOES HEY DUDE OFFER HALF SIZES?

We currently only offer full sizes of our shoes.  Follow the sizing tip on each product page for the best fit. 

 

VIEW SIZING CHART HERE?

See conversion chart here

 

CAN I RETURN OR EXCHANGE MY HEY DUDE SHOES?

Check out our return and exchange policy here

 

WHAT IS YOUR HOLIDAY RETURN OR EXCHANGE  POLICY?

Leading up to public holidays we understand purchases are made in advance. If you have any problems with your orders and we get your returns within 5 working days of the last shipping date, we will be able to replace your order in time for the holiday. Orders placed within 5 working days of the last shipping date prior to a public holiday will be subject to our normal returns policies.

 

DOES HEY DUDE SHOES OFFER PRICE ADJUSTMENTS?

We are committed to offering you exclusive offers, which may change on a daily basis. Due to our constantly changing promotions, we currently do not offer post-purchase price adjustments.

 

RETURN OR EXCHANGE SHOES I PURCHASED ON CLEARANCE?

All shoes purchased on Clearance/Sale are final sale

 

WHAT IF I WAS SHIPPED THE WRONG MERCHANDISE?

We do apologize for any shipping mistakes, please contact our Support team at customercare@heydudeshoes.com, and we will be happy to correct our mistakes.

 

DOES HEY DUDE OFFER RETURN LABELS?

Your order should have included a pre-paid SF Express return label. If the label has gone missing please contact customercare@heydudeshoes.com. For shoes purchase on sale or clearance NO pre-paid return label will be supplied.

 

I PURCHASED MY SHOES AT A AUTHORIZED RETAILER AND NEED TO RETURN/EXCHANGE THEM, WILL HEY DUDE SHOES PROVIDE A RETURN LABEL?

No sorry. We do not accept shoes purchased from our retail partner locations. You will need to return your shoes to that location, in line with their return policy.

 

HOW MUCH DO THE SHOES WEIGH?

Our shoes start at only 5 ounces (150 grams) – about the same weight as a couple of pairs of socks!

 

HOW DO I CLEAN MY HEY DUDE SHOES?

Please go out our Product Care Page

 

WHEN CAN I EXPECT MY ORDER TO ARRIVE?

Orders placed before 4 pm for delivery in Hong Kong or Macau will be processed the same day and delivered within 1 - 2 business days after processing.  If an order is placed on an evening, weekend, or holiday, it will begin processing on the following business day.

 

Orders placed before 4 pm for delivery to Mainland China will be processed the same day and delivered within 5 - 8 business days after processing.  If an order is placed on an evening, weekend, or holiday, it will begin processing on the following business day.

 

WHAT IS YOUR SHIPPING POLICY?

Please visit our shipping and delivery page

 

DO YOU SHIP INTERNATIONALLY?

Currently, we only ship to Hong Kong and Macau. We will be opening more territories over the coming weeks

 

Shipping rates are calculated at checkout, rates will vary based on shipping destination and number of pairs ordered. 

 

*International customers are responsible for any extra duties, taxes, or shipping fees that may be charged by their specific locality. Please note, International orders are FINAL SALE

 

*Any order that is returned to Hey Dude because it is unclaimed by the customer or because the customer refuses to pay any extra fees, cannot be fully refunded but the customer will receive a store credit for the returned merchandise.

 

WHERE ARE HEY DUDE SHOES MANUFACTURED?

HEYDUDE shoes are currently manufactured in China.

 

DO HEY DUDE SHOES HAVE A WARRANTY?

HEYDUDE Shoes is happy to extend a 90-day warranty against any manufacturer defect in materials or workmanship. Warranties can be submitted up to 90 days from the original date of purchase, with proof of purchase. Please see our returns and exchanges page for full details.

 

    WHAT IS CONSIDERED A MANUFACTURED DEFECT?

    The warranty covers defect of workmanship and materials but does not cover damage caused by accident, improper care, negligence, normal wear, and tear, or the natural breakdown of colors and material through time, exposure or extensive use.

     

    HEYDUDE is not liable for any damages, losses and/or costs incurred resulting from the loss or usage of our products.